When your order is successfully completed, you will receive an email with order confirmation and possible award vouchers to your inbox.
Please remember to print your vouchers and have them with you in order to use them for the services.
If the order process is interrupted and you have not paid yet, your Finnair Plus points will be returned to your account automatically within a few hours.
Finnair Plus award vouchers
Finnair Plus Customer Care Center Finland
Tel. +358 30 08 71 161 (EUR 1,70 /answered call +local network charge)
Open Mon–Fri 8 a.m.–6 p.m.
Pre-order products / Finnair Travel Retail Oy
Tel. +358 10 800 400 (local network charge)
Open Mon–Fri 9 a.m.–1 p.m.
Customer service is currently only available in English, Finnish and Swedish.
Home delivery products / Innoflame Oy
Tel. +358 50 462 6669 (Mon-Fri 9AM-4PM)
Open Mon–Fri 9 a.m.–4 p.m.