Finnair Shop is a webshop where you can purchase products using your Avios, money or a combination of Avios and money. Please note that there may be product-specific exceptions.
You do not need to be a Finnair Plus member or logged in to the service to make purchases from the Finnair Shop. However, only logged in Finnair Plus members can collect and use Avios for purchases in the shop. Please check that your contact information is up to date by logging into your Finnair Plus account.
You can join Finnair Plus at www.finnair.com/plus. If you are already a registered Finnair Plus member, you can log in to the service using the login box at the upper right-hand side of the front page, or later in the shopping cart.
Start by browsing the product selection. You can navigate the shop by using the categories at the top of the page.
If you are a Finnair Plus member and you want to use Avios for products or award vouchers, log in to the service in the upper right-hand corner.
Click the products for more information.
For award vouchers, select the type of voucher you want to purchase at the bottom of the partner page.
To add products in your shopping cart, select the possible colour and quantity and click “Add to cart”.
If you’re logged in as a Finnair Plus member, use the slider in the shopping cart to choose the amount of Avios you wish to use.
After adding products to your shopping cart, continue to delivery information. If you’re already logged in, the information will be updated automatically. If you’re not a Finnair Plus member, you can fill in your information without login.
Then continue to payment information. If you want to use a campaign code or pay with a Finnair Shop voucher, please add the code or voucher number to the corresponding field.
Check your order information and confirm your purchases by clicking “Proceed to payment”.
Pay by using the chosen payment method. The selected amount of Avios will be automatically deducted from your account.
Please note that Finnair Plus award vouchers and Innoflame Home delivery products require separate payment transactions.
After payment, wait until you get redirected back to the Finnair Shop.
When your order is successfully completed, you will receive an email with order confirmation and possible award vouchers to your inbox.
Please remember to print your vouchers and have them with you in order to use them for the services.
If the order process is interrupted and you have not paid yet, your Avios will be returned to your account automatically within a few hours.
Customer service
Finnair Plus award vouchers
Finnair Plus Customer Care Center Finland
Tel. +358 30 08 71 161 (EUR 1,70 /answered call local network charge)
Open Mon–Fri 8 a.m.–6 p.m.
Home delivery products / Innoflame Oy
Customer service
-Please note that at this number/email we are not able to help with any questions related to gift cards, award vouchers or other Finnair Plus matters
Tel. +358 207 433 600
Email: asiakaspalvelu@innoflame.fi
Open Mon–Fri 9 a.m.–3 p.m.
Fill in your next flight details to add pre-order products to your shopping cart. Please note that some products may not be available for your flight.