Finnair Shop is a webshop where you can purchase products using your Finnair Plus points, money or a combination of points and money. Please note that there may be product-specific exceptions: for example, you can pay for Finnair gift cards for flights only using money.
You do not need to be a Finnair Plus member or logged in to the service to make purchases from the Finnair Shop. However, only logged in Finnair Plus members can earn and use Finnair Plus points for purchases in the shop. Please check that your contact information is up to date by logging into your Finnair Plus account.
You can join Finnair Plus at www.finnair.com/plus. If you are already a registered Finnair Plus member, you can log in to the service using the login box at the upper right-hand side of the front page, or later in the shopping cart.
Start by browsing the product selection. You can navigate the shop by using the categories at the top of the page.
If you are a Finnair Plus member and you want to use points for products or award vouchers, log in to the service in the upper right-hand corner.
Click the products for more information.
For award vouchers, select the type of voucher you want to purchase at the bottom of the partner page.
To add products in your shopping cart, select the possible colour and quantity and click “Add to cart”.
If you’re logged in as a Finnair Plus member, use the slider in the shopping cart to choose the amount of points you wish to use.
After adding products to your shopping cart, continue to delivery information. If you’re already logged in, the information will be updated automatically. If you’re not a Finnair Plus member, you can fill in your information without login.
Then continue to payment information. If you want to use a campaign code or pay with a Finnair Shop voucher, please add the code or voucher number to the corresponding field.
Check your order information and confirm your purchases by clicking “Proceed to payment”.
Pay by using the chosen payment method. The selected amount of points will be automatically deducted from your account.
If you have Finnair gift vouchers for flights in your cart, you can pay for the money portion only by using online banking.
Please note that Finnair Plus award vouchers and Innoflame home delivery products require separate payment transactions.
After payment, wait until you get redirected back to the Finnair Shop.
When your order is successfully completed, you will receive an email with order confirmation and possible award vouchers to your inbox.
Please remember to print your vouchers and have them with you in order to use them for the services.
If the order process is interrupted and you have not paid yet, your Finnair Plus points will be returned to your account automatically within a few hours.
Customer service
Finnair Plus award vouchers
Finnair Plus Customer Care Center Finland
Tel. +358 30 08 71 161 (EUR 1,70 /answered call +local network charge)
Open Mon–Fri 8 a.m.–6 p.m.
Pre-order products / Finnair Travel Retail Oy
Customer care
Tel. +358 10 800 400 (local network charge)
E-mail: asiakaspalvelu.finnairshop@finnair.com
Open Mon–Fri 9 a.m.–5 p.m.
Customer service is currently only available in English, Finnish and Swedish.
Home delivery products / Innoflame Oy
Customer service
Tel. +358 50 462 6669 (Mon-Fri 9AM-4PM)
Email: palkintokauppa@innoflame.fi
Open Mon–Fri 9 a.m.–4 p.m.
The 1,000 point special offers are only available for Finnair Plus members with just 1,000 Finnair Plus points. 1,000-point special pre-order items cannot be combined with other campaigns.
Start by browsing the product selection. You can navigate the shop by using the categories at the top of the page.
Pre-ordering is available 30 days before departure.
For flights departing from Helsinki, orders should be placed before 12 noon, one day before the flight.
For flights departing from any other destination, orders must be placed three to five days before departure.
Click the products for more information, select quantity and click “Add to cart”.
If you select an alcoholic beverage, you’ll be asked to fill in your flight details. Please note that the pre-order product selection varies depending on the route and therefore some products may not be available for your flight.
After adding all the products you wish to pre-order to your cart, continue to the delivery information. Fill in your flight details, if you have not done it earlier. Please note that the pre-order product selections vary depending on the route and therefore some products may not be available for your flight.
Then continue to select the payment method.
It's not possible to modify your order after payment but you can place a new order. If needed, you can cancel your pre-paid order latest 3 days before your departure.The timeline is stated in your confirmation email. If you need to return any products, return them to the crew on the same flight where you received them. Please note that you need to apply for a refund by filing in a refund form. Please find the refund instuctions from your confirmation email.
Customer service
Pre-order productsCustomer care
Tel. +358 10 800 400 (local network charge)
E-mail: asiakaspalvelu.finnairshop@finnair.com
Open Mon–Fri 9 a.m.–1 p.m.
Customer service is currently only available in English, Finnish and Swedish.
We accept the following cards and online payment methods: Mastercard, Visa, American Express, Maestro, MobilePay and online bank payments.
Products with this label are only available on Finnair flights.
Save 25%
This label indicates how much you can save compared to city prices.
Recently added products are marked with this label.
Fill in your next flight details to add pre-order products to your shopping cart. Please note that some products may not be available for your flight.