Terms and conditions
Pre-order products for flights
When pre-ordering products for your flight, you will be asked to give your flight details. Your order will be delivered to you during your flight. Pre-order products are paid in advance. Pre-ordering is available 30 days before departure. For flights departing from Helsinki, order should be processed no later than 12:00 the day before the flight. For flights departing from any other destination, no later than three to five days before departure.
Home delivery products
Finnair Shop delivers home delivery products to all EU countries and to Norway, Switzerland, USA, Canada, Japan, China, Australia and South Korea. In Finland, the postal deliveries are shipped using the Finnish Postal Service, Posti. Orders are delivered to your local post office. Larger items, such as furniture, will be delivered directly to your door. When selling and transporting goods to countries outside the EU, all eventual import duties, local taxes or similar costs must be paid by the receiver. DELIVERY COSTS The shipping prices for home delivery items depend on the product and the shipping country. Youcan see the final costs before payment.
Award vouchers and gift cards
Award vouchers are delivered to your email address together with the confirmation email after payment. Award vouchers are valid for the time period indicated on them and each voucher can be used only once. Please check the possible restrictions directly with the service provider.
Finnair Shop customers have a fourteen-day right of return or exchange for home delivery products in accordance with the Finnish consumer protection legislation. Returned items must be unused. The return policy does not cover items, which are produced or altered according to the customer’s wishes. These products have been clearly indicated as “Made-to- Order” in the product details. Restrictions concerning returned items follow the consumer protection legislation: games, movies, software and other sealed items cannot be returned after the package has been opened as the products cannot be sold again. Also toiletries and other hygiene products cannot be returned after opening the package. These include for example skin care products, deodorants, fragrances, make-up items and body care products. According to the consumer protection legislation, there is no right of return for service items and digital content, if the service has been completed or if the electronic delivery of a digital content has been started with your consent, and if the lack of return right has been communicated in advance. Returned items must be carefully packed.
Returning Innoflame products
If you want to return a product sent by Innoflame Oy, you can use Posti’s free return service within Finland. Innoflame Oy will not cover the postage for returns sent from outside of Finland. Please send the items to Finnair Shop/Innoflame Oy, Iso-Heikkiläntie 6, 20200 Turku, Finland (contract number: 626177). Before returning a product, please contact the Innoflame Oy customer service via email at firstname.lastname@example.org. Not picking up a delivery from the post office /refusing to accept delivery is not an accepted way of returning a product. Depending on the payment method, the price of the returned items will be refunded to your credit card or bank account within 14 days of the receipt of the returned product or return notice sent to Finnair Shop customer service. If you have used Finnair Plus points for your order, they will be refunded to your Finnair Plus account. The shipping cost will not be refunded and will be deducted primarily from the cash payment.
Returning Finnair Travel Retail products within Finland
If you want to return a product sent by Finnair Travel Retail Oy within Finland, please follow Posti’s return instructions. You can find the up-to- date instructions at https://www.posti.fi/private/returnparcel/. Finnair Travel Retail Oy will cover the postage for returned items within Finland.
Returning Finnair Travel Retail products from outside of Finland
If you want to return Finnair Travel Retail products from outside of Finland, you need to cover the possible expenses yourself. Please send the package to Finnair Travel Retail Oy, Tietotie 8, 01530 Vantaa, Finland (contract number: 123115). If you need any help, you can contact the Finnair Travel Retail customer service via email at email@example.com or via telephone at +358 10 800 400 (local network charge). The Finnair Travel Retail Oy customer service is open 9 a.m.–1 p.m. on Monday–Friday.
Returning award vouchers and gift cards
- Use of Finnair's Internet pages is conditional upon you adhering to the terms and conditions hereof and those applicable to each of our services.
- All information published on Finnair's Internet pages is provided "as is". No warranties, either expressed or implied, including without limitation, warranties of title or non-infringement or warranties of merchantability or fitness for any particular purpose, is made as to the availability, accuracy, reliability, content or any other property.
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